This blog post delves into the essence of outcome-driven operations, examining its benefits, implementation strategies, and the role of IT service providers in facilitating this paradigm shift.
A Necessity for Enterprises to Migrate from Siloed, Traditional Operations to Digital Operations
Enterprises disconnect IT & Business. IT uses IT metrics; Business needs outcomes. Service providers meet IT contracts, but lack perceived business value. Bridge the gap by aligning IT to business outcomes via shared goals & outcome metrics. Providers must demonstrate real business impact.
This blog is an attempt to describe how agentic AI is being implemented across various enterprise support domains such as workplace, applications, infrastructure, cybersecurity, and DevSecOps.